Managed IT Services
Your IT department, for one flat monthly fee
Computer Doc's managed IT plan covers everything: 24/7 help desk, on-site support, security, backups, projects and new equipment installs. You will never get a labor invoice from us.
Three ways to buy IT support. Only one of them aligns with your business.
| Break/Fix | Typical MSP | Computer Doc (all-inclusive) | |
|---|---|---|---|
| How you're billed | Hourly, when something breaks | Monthly plan plus labor for anything "out of scope" | One flat monthly fee. No labor billing, ever. |
| Projects, moves, installs | Billed hourly | Quoted and billed separately | Included |
| Onboarding fee | None | Usually | None |
| Provider's incentive | Wants things to break | Wants things to fall outside the plan | Wants things to work |
| Fee if you shrink | n/a | Often locked for the term | Goes down with your user count |
What's included
Support
- 24/7/365 U.S.-based help desk with 150+ support engineers. Every call answered live.
- Dedicated support pod assigned to your business that learns your systems
- Caller identity verification on every request (most MSPs skip this)
- Local technician from our Indian Trail office for on-site work
- Guaranteed 1-hour response
Security
- AI-based endpoint protection and managed EDR with a 24/7 security operations center
- Email security and anti-phishing
- DNS filtering
- Multi-factor authentication rollout
- Security awareness training for staff
Backup & continuity
- On-site backup appliance with hourly backups during business hours
- Replication to geo-redundant East and West Coast data centers
- Nightly automated test restores with screenshot verification
- Full in-house restore test once a year
- Microsoft 365 backup
Management & projects
- Monitoring, patching and maintenance of every PC, server and network device
- Microsoft 365 administration
- Employee onboarding and offboarding
- Office moves, upgrades and new equipment installs at no extra labor cost
- Vendor management: we deal with your software and internet providers
- Hardware as a Service for firewalls and Wi-Fi
How pricing works
Managed IT is priced per user per month. It's all-inclusive, and it scales up when you hire and down when you don't. We offer 1-, 2- and 3-year agreements, with the 3-year term at the best rate. There is no onboarding fee.
We don't send a price before we've seen your office. A short walk-through lets us tailor the plan to what you actually have, instead of guessing. Book a free IT evaluation and we'll come to you.
Already have someone handling IT?
Plenty of our clients have an internal IT person or an office manager who handles the basics. We work alongside them as co-managed IT: we take the 24/7 help desk, security tooling, patching and backups off their plate, and they stay focused on what only they can do.
Frequently asked questions
How much do managed IT services cost?
Managed IT is priced per user per month and scales up or down with your headcount. The fee is all-inclusive: 24/7 help desk, on-site support, projects, security tools and backups. We don't quote a number until we've walked through your office, because the right plan depends on what we find. There is no onboarding fee.
Do you charge extra for projects, office moves or new equipment installs?
No. Labor for upgrades, office moves and installing new equipment is included in your monthly fee. The only work we typically subcontract is pulling network cable.
What's your response time?
We guarantee a response within one hour. Managed clients can call 24/7/365 and a live technician picks up every call.
Is there a minimum number of users?
No. We work with businesses from 5 users to well over 100.
Do I have to sign a long contract?
We offer 1-, 2- and 3-year agreements. Longer terms get a lower rate, and your plan expands or contracts with your user count either way.
Where are you located?
Our main office is at 3800-A Old Monroe Road in Indian Trail, NC, and we serve all of Union County and the Charlotte metro area. We also have an office in Panama City, Florida.
Also part of the plan
Cybersecurity
24/7 threat detection and response, email security, DNS filtering and employee training, built to stop AI-driven attacks.
Learn more →Backup & Business Continuity
Hourly backups to an on-site appliance and two geo-redundant data centers, with nightly automated restore tests.
Learn more →Cloud & Microsoft 365
Microsoft 365 licensing, migration, security hardening and day-to-day administration for your whole team.
Learn more →Business Phones (VoIP)
Cloud phone systems with no PBX to maintain. Clear calls, mobile apps and one monthly bill.
Learn more →HIPAA Compliance
Verified HIPAA-compliant IT for medical, dental and veterinary practices.
Learn more →Hardware as a Service
Firewalls and Wi-Fi built into your monthly plan. No large upfront purchase, full warranty, replaced at end of life.
Learn more →AI Services
AI readiness assessments, governance and practical automation through our sister company Maintane.AI.
Learn more →Computer Repair
In-shop and on-site repair for homes and businesses in Indian Trail. Walk-ins welcome.
Learn more →Ready to stop worrying about IT?
Book a free, no-obligation IT evaluation. We'll look at your network, your backups and your security and tell you plainly what's working and what isn't.